We will refund the full order amount minus the shipping costs for the return. We accept returns up to 14 days after delivery, if the item is unused and in its original condition. If you have any questions about battery compatibility, please contact us prior to purchase. We cannot offer a refund or exchange for any battery as these are consumable goods and can be difficult to prove if unused and as a result, cannot be reused or resold. Please choose a USPS shipping option as this is the only carrier who can deliver to you.Īll battery sales are final.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you. Please allow 48 hours for the tracking information to become available. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. 18650 Battery Store is not responsible for these charges if they are applied and are your responsibility as the customer. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We can ship to ANY other Country but only in large volumes: Please contact us directly so we can discuss the freight options. We offer international shipping to the following countries: Canada Large volume orders (1,000pcs or above) could potentially need 1 additional day of processing to prepare for shipment.Ĭalculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Orders received after 4 pm EST will process the following business day. You will receive another notification when your order has shipped. All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email.
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